We only ship domestically, within the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We currently offer flat rate shipping of $13.00, this allows us to ship directly with UPS due to shipping mishaps with USPS.
All orders placed will ship from our facilities within 7-14 business days!
Each package is prayed over and consecrated before sending & this process can take 5-7 days, then there is a 5-7 day processing time due to COVID, at that point they are handed off to the shipping carrier (excluding Saturday's & Sunday's). Please note, that although we will ship your package from our facility within 7-14 business days where at that point we will hand off your package to the shipping carrier, the shipping carrier may also take one day to scan your package before actually shipping your item because of the high volume of orders being shipped. Please keep in mind that you may not receive updates to your tracking until the following 24-48 due to COVID delays at the carriers. Purchasing from us means that you are aware of this policy.
** BULK order, PRIVATE LABEL & WHOLESALE orders are not included in this policy or statement. Shipping for these order types is anywhere from 3 days to 3 weeks depending on size of the order, what is being ordered and where the order is being shipped to. **
Cancellations, Alterations, & Return Policy
We DO NOT offer cancellations on orders.
We DO NOT offer refunds AFTER 24 HOURS of order purchasing.
We DO NOT accept any alterations to your order after it's been purchased. You will need to place a second order.
When Choosing "FREE SHIPPING" As Your Shipping Method (when applicable)
For FREE shipping methods offered on our website, there is no guarantee of exact shipping delivery day/ time. Additionally, regardless of what the shipping "estimated delivery date/ time" indicates UPS has asked their partners to let the customer know this is just an estimate and to please add 1-3 extra days for delivery. As a result, no refunds will be issued to customers who use the FREE shipping option if the reason for their refund request is because the date of their event or when the product is needed is missed as we cannot control the UPS delays due to COVID-19. Free shipping is a great option to choose for NON-TIME/ DELIVERY BASED needed order times. But if you need your order fast or by a certain date/ time, do not use this method or count on the "expected shipping delivery time" as USPS has indicated it is not accurate in light of COVID-19 impacts to USPS.
SHOPPING WITH ANCESTRAL HERBIARY, LLC MEANS THAT YOU UNDERSTAND AND ACCEPT THESE POLICIES.
**IF YOU HAVE ANY QUESTIONS, PLEASE SEE OUR TERMS AND CONDITIONS BELOW VIA 'CONTACT US'**
*IF YOU SEND EMAIL COMMUNICATION AFTER HOURS, IT WILL BE RESPONDED TO UP TO 24-48 HOURS AFTERWARDS**